Returns & Refunds Policy

This policy takes immediate effect upon website access, no signing date required

Eligible Return Products

Products that meet all of the following standards support return or exchange service:

• Return application submitted within 30 calendar days after goods delivery
• Goods remain unused, no scratch, stain, collision or artificial damage on appearance
• Original outer packaging, user manuals, charging cables and all matching accessories are complete without loss
• Product packaging has not been severely torn, defaced or stained, resale condition remains intact
• Non-clearance marked, non-custom personalized automotive electronic goods

Non-Returnable Items

We reserve the right to reject return requests for goods falling under the below situations:

• Return application submitted beyond the 30-day valid application period
• Goods with obvious artificial damage, water soaking, drop crack or self-disassembly traces
• Sealed small electronic fittings after package opening, hygiene-related car interior supplies
• Missing original boxes, matching cables, brackets and official supporting accessories
• Clearance special offer products clearly labeled “Non-refundable & non-exchangeable” on product page
• Custom engraved, printed personalized car accessories made according to customer exclusive requirements

Return & Exchange Shipping Rules

Our standard order delivery service includes free shipping for all domestic orders. Separate return postage rules are specified as follows:

• First-time return or exchange request: We fully cover round-trip return shipping fees, no extra cost for customers
• Secondary or multiple repeated return applications from the same customer: return postage will be assessed case-by-case; customer may need to bear return shipping cost according to actual situation
• Returns caused by product quality defects: all shipping expenses shall be borne by our company regardless of return times
• Returns due to personal preference, size mismatch or wrong order selection: repeated requests will require customer to undertake return delivery fees after first free service

Refund Process & Fund Arrival Period

We implement standardized inspection and refund procedures with fixed processing time limits for full transparency:

• After we receive returned parcels, our warehouse team will complete goods inspection within 3 working days
• If inspection result passes return standards, refund application will be confirmed and issued on the same inspection day
• Refund funds will be returned to your original payment account, and normally arrive within 7 to 14 calendar days
• Delays within the 7–14 day window are caused by payment platform settlement procedures, which are out of our direct control
• Failed inspection due to damaged/missing goods: we will send notification within 2 working days and no refund will be processed

Liability Exclusion Disclaimer

The following liability limits and disclaimers apply to all return and refund services:

• We take no responsibility for damage caused by improper installation, incorrect operation or artificial misuse of products
• We shall not compensate indirect losses including travel cost, working loss, time loss and other incidental expenses generated from product use or return
• We reserve the right to refuse repeated, frequent malicious return applications from the same customer without further explanation
• Logistics delay, parcel loss or damage during return transit shall be resolved via courier compensation channel, we do not undertake additional extra compensation
• For clearance non-refundable goods, we will not accept any refund request regardless of delivery condition unless serious factory quality defect is verified
• After the 30-day valid return application period expires, we have no obligation to accept any after-sales return demand